Yes! With Workspaces, you can now invite multiple members of your team.

When your Hummingbird by m360 workspace status is Inactive, it could mean either of the following:

a. Your free trial has already expired and you have not linked a payment method to process payment for your subscription
b. We failed to process payment through your linked payment method and will have to limit your access to your workspace until this is resolved.
c. Inactive workspaces will have limited access to their Hummingbird by m360 dashboard and will not be able to send and receive conversations, link new channels, etc.

Workspaces are where you and your team can link channels, view conversations, and engage with your customers. You can create multiple workspaces under your account.

All your data from your Hummingbird account will be automatically migrated once you've setup your workspace.

Currently, the channels you link to a workspace can not be linked to a different workspace.

Invite your team members by clicking on 'Invite Members' upon clicking on your workspace icon. Afterwards, you must provide your members' email address where they will be receiving their Workspace invite.

You may also invite members by going to User Management in your Workspace Settings.

Currently, there are no limits to the number of members you may invite to your workspace.

Workspaces have three different roles with the following permissions:

1. Owner -- Access to everything in the workspace, including linking and unlinking of channels, managing billing and settings of workspace, and inviting team members. Only one Owner is allowed per workspace.
2. Managers -- View and manage conversations and channels. Managers can also invite team members and assign roles.
3. Users -- Send replies to customer messages in Conversations, view Audiences, Assistants, and e-Commerce Chatbot.

Yes! You may change the roles of your workspace members on the User Management page in your Workspace Settings

You may create a new workspace by clicking on 'New Workspace' upon clicking on your workspace icon. When creating a workspace, you must provide a Workspace name and enroll a payment method.

You may also create a new workspace on the Workspace Selection page upon login.

Before using a new workspace, you must first enroll a payment method.

Currently, you may only create a new workspace once you have ended the free trial on your first workspace.

Each workspace will be billed with Hummingbird's monthly subscription of Php. 599.

Yes! This can be accessed on your Workspace Settings. Upon transferring the following will be enforced:

1. Owner permissions will be transferred
2. A new payment method must be enrolled for the succeeding billing cycle

PHP 599 per month for each workspace; this includes access to all of Hummingbird's modules and Messenger & Instagram as free channels.

You may subscribe to Hummingbird by enrolling a payment method which can be a debit/credit card, e-wallet (GrabPay & ShopeePay), or direct debit (Unionbank). Our payment gateway provider will be saving your payment details and charging it with the monthly subscription fee of PHP 599.

If you weren’t able to proceed with linking your credit/debit card to Hummingbird by m360, your card/issuing bank may not be accepted by our payment gateway provider.

Your card should be:

- VISA or Mastercard
- Valid (not expired, card details match on card)
- If debit card, it should have a balance of at least PHP 599 upon charging
- If your card does not meet any of the above, please use a different card to proceed with your payment and subscription to Hummingbird by m360.

Yes, you can now enroll GrabPay, ShopeePay, and Unionbank Direct Debit as alternate payment methods on Hummingbird!

Yes, you definitely can! Just sign-in and authenticate with your Instagram page once you get your Hummingbird account.

You can connect Messenger by signing in to your Meta Account in Hummingbird.

In order to use Viber in Hummingbird by m360, you will need to have an m360 Viber for Business enabled.
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If you already have an m360 account and m360 Viber for Business is already enabled for your m360 account:

1. Go to Channels in Hummingbird
2. Click on m360 Viber for Business then 'Get Started'
3. We need to allow m360 to pass Viber messages to and from your m360 Account and Hummingbird. Log in to your m360 Client Dashboard
4. Create an app under the API module, go to 'Applications' tab, then click on 'Create Application'
5. Paste the generated App Key and Secret from m360 Client Dashboard to Hummingbird. These will only be shown to your once and cannot be retrieved again after generating.
6. Click on 'Validate Credentials'
7. Select a Service ID from the drop down, this will be what your customers and contacts will see when you send and receive messages on Viber

In order to use WhatsApp in Hummingbird by m360, you will need to have an m360 WhatsApp Business Messaging enabled.

If you already have an m360 account and m360 WhatsApp Business Messaging is already enabled for your m360 account:
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1. Go to Channels in Hummingbird
2. Click on m360 WhatsApp Business Messaging then 'Get Started'
3. We need to allow m360 to pass WhatsApp messages to and from your m360 Account and Hummingbird. Log in to your m360 Client Dashboard
4. Create an app under the API module, go to 'Applications' tab, then click on 'Create Application'
5. Paste the generated App Key and Secret from m360 Client Dashboard to Hummingbird. These will only be shown to your once and cannot be retrieved again after generating.
6. Click on 'Validate Credentials'
7. Select a Service ID from the drop down, this will be what your customers and contacts will see when you send and receive messages on WhatsApp

Once you have connected your social media pages, all new messages that you receive will be visible on Hummingbird. You can access and send messages to your connections through the Conversations module.

You can send both text and rich media messages! This includes images, videos, audio and documents. Some messaging channels can only send and/or receive certain types of messages.

Once you receive customer messages through your messaging channels, Hummingbird by m360 will automatically save basic customer information to help you track your customers. You can also edit and/or add some details to help you enrich their profile.

We currently do not support manual uploading of contacts. Only contacts that message and reach you first will be added automatically to the Audience list in Hummingbird by m360.

Currently, you can measure the number of new connections you’ve made, your response rate & time, and the number of inbound & outbound messages.

We currently do not support exporting of reports at the moment.

An e-commerce chatbot is a feature that is designed to provide assistance to your customers and facilitate the purchasing process for your eCommerce store on Shopify.

After linking your Shopify store, the chatbot will be automatically enabled on your linked messaging channels. Once enabled, your customers will be able to interact with the chatbot and purchase directly through your messaging channels.

Your customers can interact with your chatbot by clicking into specific product links that you can copy and share from your Hummingbird dashboard.

The chatbot currently supports providing product information, collecting orders, and redirection to checkout.

Currently, the chatbot only supports processing orders for your store. All details related to your orders and payments made by your contacts will be automatically synced to your linked Shopify store.

The replies generated by the chatbot are synced in real-time with the information and data active on your Shopify store.

Yes! If your customers have additional concerns that the chatbot can not address, they can switch to a live conversation with a human representative by typing 'Talk to someone'.

The chatbot can only feature 10 products for now. You have the capability to select and update your featured products on your dashboard.

Yes, your personal information will be treated with confidentiality.

Assistants are Hummingbird's own auto-reply chatbots. These chatbots are pre-built to welcome your customers, inform them of your operating hours, and answer your business' frequently asked questions.

Currently, you can set up four different Assistants for your business:

1. Welcome Message -- This assistant will help you greet your customers once they message you for the first time.
2. Idle Message -- This Assistant will automatically reply to your customer when no one is available to respond immediately during business hours.
3. Away Reply -- This Assistant will reply to your customer during your business closing hours.
4. FAQs -- This Assistant recommends questions your customers can ask your business.

Yes! Assistants is not limited to just one channel.

Currently, this is not possible. Once you enable an Assistant, it will be enabled for all your Hummingbird channels.

If you have your e-commerce chatbot enabled, your Assistants will not be able to reply automatically. This is to avoid overlap between your Assistants and your e-commerce chatbot.